PRIVACY POLICY
Last Updated: 05/2026
Your privacy is important to us. Our privacy policy is designed to help you understand the information that we collect, how we use and share it, how it is protected, and how you can access, correct or delete your information. This Privacy Policy applies to Personal Information that identifies, relates to, describes, or could reasonably be linked to an individual. It does not apply to anonymized or aggregated information that cannot reasonably be used to identify you.
1. Categories of information we collect
Information that you provide to us
When you register for, and use our services, we collect the information that you provide to us. This may include information like your name, email address, postal address, phone number, date of birth, country of residence, language and gender.
When you authorize us to do so, we collect financial and banking information such as bank account information, transaction history, payment history, income information, credit-related information, and information obtained through identity verification or banking verification providers.
This information may be used to evaluate eligibility for services, process transactions, prevent fraud, comply with legal obligations, service accounts, and improve our services.
We do not access or store full banking credentials.
Location information
With your consent, we may collect and process information about your precise location. When we have your location information, it is used to confirm you are located in a region that is eligible for our services.
Authorized third-party service providers
We may share some or all of the categories of your information, as identified above, with third-party service providers that provide services to us for a variety of business purposes, such as payment processing, customer service, email deployment, advertising and marketing (including counting ad impressions, analyzing website clicks, verifying positioning and quality of ad impressions, ensuring compliance with industry standards, ad delivery, reporting, personalization, audience segmentation, and analytics), security enhancement, fraud prevention, performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, information hosting, auditing, and information processing.
Legal purposes
We may share your information to comply with legal process, respond to claims or inquiries, enforce our terms, or protect and defend the rights, property or personal safety of our operations, our users, or the public.
Business transfers
We may share your information as part of a substantial corporate transaction, such as a sale or transfer of company assets, a merger, consolidation, or as otherwise legally permitted.
Internal access to information
We may disclose user data to anyone who is a member of our organization who reasonably requires access to user data to provide the services described in this Privacy Policy.
We do not sell your information to any third parties.
2. Your controls, choices and rights
We offer you certain controls and choices regarding the information we collect, how the information is used, and how it is shared. These controls and choices include the ability to update, correct or delete certain information that you have provided to us or information that we have collected through your use of our services. They also include the ability to opt-out of receiving notifications, promotions, offers or other advertising from us. You have the right to request access to, correction, or deletion of your information, subject to legal, regulatory, fraud prevention, record keeping, and contractual obligations. You may write to info@serviceclientapollo.ca
3. Information retention and information security
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, fraud prevention, accounting, recordkeeping, and contractual obligations. Retention periods may vary depending on the nature and sensitivity of the information and applicable legal requirements. When information is no longer required, it is securely deleted, anonymized, or destroyed.
We have implemented administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage can be guaranteed to be completely secure.
4. Changes
Apollo Client Services may update this privacy policy from time to time. When we update it, we will revise the "Last Updated" date above. If we make material changes in the way we collect, use, retain or share your information, we will notify you by sending you an email at the last email address that you provided us, or by posting notice of the changes on the services covered by this privacy policy.
5. Cookie policy
Cookies are used to analyze and understand a user’s browsing habits. These are stored as small files on a user’s hard drive by a website. You can configure your browser settings to be notified each time a cookie is transmitted or choose to disable them entirely. Disabling cookies may negatively impact your experience using the site.
We use the following types of cookies on our site:
a. Functional cookies: Functional cookies allow us to track any selections you make on the site and display them to you later.
b. Analytical cookies: Analytical cookies allow us to understand how you navigate and use the site and inform us of ways to improve your experience.
c. Third-Party Cookies: Third-party cookies are created by a website other than ours. We may use third-party cookies for the following purposes: Understanding how users arrive at and navigate through the site.
6. Contact information
If you have any questions, concerns or comments regarding this privacy policy, or any of our privacy practices, please contact us via email at info@serviceclientapollo.ca
7. Privacy officer contact
You may reach Jennifer Langlois, our privacy officer contact, by sending correspondence by email to her attention at info@serviceclientapollo.ca
